Q. How can I reserve my serviced apartment booking or enquire about a rental property ?


A. Please call us on (01224) 517471 / 07590441769, email us on or fill out our Contact Form.


Q. When do I need to pay for my serviced apartment ?


A. For bookings of less than 30 calendar days, full payment will be required on booking. This can be done by either a bank transfer or by debit/credit card over the phone. The following debit/credit cards are accepted:

  • Visa

  • MasterCard

  • Maestro

  • Delta

For any bookings longer than 30 days a direct debit/standing order facility will also be available.


Please note that in addition to paying for your accomodation we will also require credit card details to cover any incidental damage to the property or furniture or any additional cleaning charges incurred during your stay. Please see our Terms & Conditions section for more details.


Q. What happens if I need to cancel my booking ?


A. A full refund will be given if your cancellation is received by AB11 Apartments more than 7 calendar days before your proposed arrival date. Should the cancellation be received less than 7 calendar days prior to your proposed arrival date then no refund will be available.


Please see our Terms & Conditions for full details of our cancellation policy.


Q. What time can I check in to my serviced apartment ?


A. Normal check in time is any time after 14:00 on the date of arrival. Should you require an earlier entry time then please get in touch with us and we will advise if this is possible.


Q. Where do I pick up the keys for the serviced apartment ?


A.  A member of the AB11 Apartments team will meet you on your arrival to the property. We ask that you provide us with your estimated time of arrival as soon as practically possible.


Q. What time do I need to check-out of my apartment ?


A. We ask that you check-out of your apartment by 10:00 on the last morning of your stay. Any delay in checkout will incur an additional nights charge.


Q. What do I do with my keys on departure ?


A. We ask that you post the keys through the letter box of the apartment on your departure. Failure to leave the keys will incur an additional nights charge, lost keys will also incur an additional nights charge.


Q. Are towels and linen provided ?


A. Yes, linen and towels will be provided and changed once a week by our professional cleaning staff.


Q. Are the apartments cleaned ?


A. Yes, the apartments are cleaned once a week by our professional cleaning staff.


Q. Are the apartments non-smoking ?


A. Yes, the apartments are non-smoking. 


Should you have any further questions please do not hesitate to contact us. We look forward to welcoing you to AB11 APARTMENTS In the very near future.


Contact us today

+44 7590441769


Or fill out our Contact Form


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© AB11 PROPERTY GROUP Landlord Registration No. 204769/100/02130. Registered Office: Citypoint House, 11 Chapel Street, ABERDEEN, AB10 1SG. AB11 Apartments is a trading name of AB11 Property Group.